All products are covered by a 30-Day Money Back Guarantee!

When can I receive a refund for my order?

If you encounter any problems with your product within 30 days of receiving it, you are able to contact us, return your product and ask for a refund/replacement.

If your product is defective & you wish to qualify for the refund/replacement, we require a video proof that would support the issue being reported. Once received, our defective order department will review it & we’ll gladly process the replacement or refund whichever is appropriate.

*Returned products must be in like-new condition and in the original box and/or packaging only*

Return Shipping

We are a company that delivers internationally free of charge, when it comes to returns we will not be taking responsibility for payment of shipping labels. If a customer wishes to return their order, they are responsible for producing and paying for the shipping label. We will only be required to provide the address for the return and will not be paying any extra charges.

The customer is required to ensure that the return is delivered successfully. This would mean that it is recommended that tracking is paid for as we are not responsible for any lost packages. If the return is lost in transit we will not be issuing a refund as the order was never returned to us. 

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Due to security reasons, we are only able to refund the card that was used at checkout.

 

Cancellation Policy

Once an order has been placed and payment has been processed, the customer has the right to cancel their order at any time prior to shipment. In order to cancel an order, the customer must contact us as soon as possible through our customer service channels.

If the cancellation request is received before the order has been shipped, we will process the cancellation and issue a full refund to the customer. However, if the order has already been shipped, the customer will need to return the product to us in accordance with our return policy.

We do recommend requesting any changes or cancellation within 24 hours after you placed the order.

Please note that any expedited shipping fees or other surcharges will not be refunded in the case of a cancellation.

If you have any questions about our cancellation policy, please do not hesitate to contact us.